At Baasom, we believe that cancellation and refund policies must be transparent, fair, and protective of both travelers who book in good faith and partners who reserve vehicles, hotel rooms, and tour staff.
1. Cab Booking Cancellations
Within 5 minutes of booking confirmation: 100% Free Cancellation with zero charges.
Cancellation after driver is en route or at pickup: A nominal compensation fee (₹50 – ₹100 depending on city and distance covered) is paid to the driver to compensate for fuel expense.
Driver-initiated cancellation: If a driver cancels after accepting your bid, you will receive a full 100% refund immediately, and our system will prioritize your request for new bids.
2. Hotel Booking Cancellations
Standard Flexible Bids: Free cancellation up to 24 hours prior to the standard check-in time (typically 12:00 PM).
Late Cancellations (within 24 hours of check-in): First night room charge or initial advance deposit is retained by the hotelier to cover room holding costs.
Property Default / Overbooking: If the hotel is unable to accommodate you, you will receive an immediate 100% refund plus Baasom platform credit.
3. Custom Tour Package Cancellations
More than 7 days prior to departure: 90% refund of advance deposit (10% retained for administrative reservation costs).
3 to 7 days prior to departure: 50% refund of advance deposit.
Less than 72 hours prior to departure: Non-refundable due to prepaid logistics, transport permits, and guide reservations.
4. Refund Processing Timelines
All approved refunds are processed automatically back to the original source payment method (UPI, Debit Card, Credit Card, or Net Banking) via our payment gateway partner Razorpay:
- UPI & Instant Wallets: Typically credited within 2 to 24 hours.
- Bank Accounts / Debit Cards: Typically credited within 3 to 5 business banking days.
- Credit Cards: Typically credited within 5 to 7 business banking days depending on your issuing bank.
5. Raising a Refund Dispute
If you experienced a service deficiency (e.g., driver did not arrive, vehicle condition severely deviated from agreed quote, hotel room amenities did not match), please raise an instant dispute inside the Baasom mobile app under My Bookings → Report Issue or write to support@baasom.com within 24 hours of the incident.